Close and Comfortable Return & Refund Policy

Last updated: November 2025

At Close and Comfortable, we want you to love every moment of warmth your purchase brings. If something isn’t right, we’re here to help — within the fair terms set out below.

1. Eligibility for Returns

We accept returns only if:

• The item arrives damaged, faulty, or defective, or
• Your order does not arrive within 40 days from the date of dispatch.

For hygiene reasons, we cannot accept returns of used or undamaged items that are in good working order.

2. Timeframe for Returns

If your item meets the eligibility conditions above, you must:

• Contact us within 7 days of receiving your delivery, and
• Ship the return within 7 days of delivery.

Returns received outside this window cannot be processed.

3. How to Start a Return

Please email our support team at christfirstchoices@gmail.com with your order number, proof of purchase, and a brief description of the issue (with photos if possible).

Once your return request is approved, we’ll provide you with the return address and instructions. Items sent back to us without first submitting a return request will not be accepted.

4. Refunds

Refunds will be issued once we:

1. Receive and inspect the returned item, and
2. Confirm it meets the conditions of this policy.

Approved refunds are processed to your original payment method. Please allow up to 10 business days for your bank or card provider to complete the transaction.

5. Damaged or Defective Items

If your product arrives damaged, please contact us immediately (within 7 days of delivery). We may request photographs to assess the issue before authorising the return or replacement.

6. Missing Deliveries

If your order has not arrived within 40 days of dispatch, please contact our team. Once verified, you may choose between a replacement shipment or a full refund.

7. Your Statutory Rights (UK Customers)

Nothing in this policy affects your rights under the UK Consumer Rights Act 2015. If your product is faulty, not as described, or unfit for purpose, you are legally entitled to a repair, replacement, or refund.

However, this right does not apply to products that are personalised, used, or sealed for health/hygiene reasons once unsealed.

8. Exchanges

At this time, we do not offer direct exchanges. If you would like a different product, please complete a return (if eligible) and place a new order.

9. Contact Us

For any questions about returns, please reach out to:

Email: christfirstchoices@gmail.com
Customer Support Hours: Monday–Friday, 9am–5pm (GMT)